Customer Service Survey

As part of our ongoing commitment to providing outstanding customer service, please tell us about your experience at www.beachvet.com and Kingston Road Animal Hospital.

Have you recently visited Kingston Road Animal Hospital?
Yes No
How would you rate your overall experience at Kingston Road Animal Hospital?
Excellent Good Acceptable Poor
What products, features or services brought you to Kingston Road Animal Hospital? (check all that are appropriate)
General Surgery
Orthopedic Surgery
Radiography
On-site Laboratory
Pharmacy
Preventive health care

 

 Vaccinations
Behavioural counseling
Cancer treatment
Holistic care/
      alternative medicine
House calls
Boarding/Grooming
   Avian and Exotics
Emergency care
Toys/Treats
Diet
Adoption Program
Referral from Vet,
      Friend, or Family
Other
Were your expectations of Kingston Road Animal Hospital met on this occassion?
Yes No
If not, what could we do to ensure that we provide better service in the future?

At Kingston Road Animal Hospital, how would you describe the staff who served you?
(select all that apply)

Receptionist

Helpful Friendly Knowledgable Courteous Not applicable
Displeased because
       

Veterinary Technician

Helpful Friendly Knowledgable Courteous Not applicable
Displeased because
       

Veterinary Assistant

Helpful Friendly Knowledgable Courteous Not applicable
Displeased because
       

Veterinarian

Helpful Friendly Knowledgable Courteous Not applicable
Displeased because
       

If none of the above is appropriate, please comment
If you received outstanding service from any of our staff members, please provide his or her name so we may pass on your commendation. 
www.beachvet.com
How would you rate www.beachvet.com? Excellent Good Acceptable Poor
  What features and/or services brought you to the beachvet.com website?(check all that are appropriate)
Book an appointment
Order food
Re-order prescription
Contact from Kingston Road Animal Hospital
 Information Search on
Other
Were your expectations of our website met on this occassion? Yes No
If not, what could we do to ensure that we provide better service in the future?
Additional Comments

You now have several options available to you to send us your client evaluation: online, mail, fax or drop off to:

Kingston Road Animal Hospital, 1025 Kingston Road Toronto, ON M4E 1T4. Fax (416) 690-8938.

Would you like us to respond to your evaluation?

Yes, by email at
Yes, by telephone at
No response is necessary

We appreciate the time you have taken to fill out this evaluation and we will do our best to incorporate your suggestions into the efficient operation of our hospital.

    

 

 

 

  
   
       
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